eclbet Privacy Policy

1. Introduction

eclbet ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the eclbet platform. This Privacy Policy describes how eclbet collects, uses, stores, shares, and protects your personal information when you register an account, make a deposit, place a bet, or otherwise interact with any part of the eclbet website or services.

This Policy is drafted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It also reflects our commitment to responsible data handling as expected by PAGCOR and other applicable regulatory bodies.

Please read this Policy carefully. If you do not agree with the practices described here, you should not use the eclbet platform. If you have questions about how we handle your data, you can reach our support team via live chat available 24/7 on the eclbet platform.

2. Personal Data We Collect

eclbet collects personal data from you in several ways — directly when you provide it to us, automatically when you use the platform, and from third parties where permitted by law. The categories of personal data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes (e.g., self-exclusion requests) and only with your explicit consent.

3. How We Use Your Personal Data

eclbet uses the personal data we collect for the following purposes:

• Account management: To create, verify, and maintain your eclbet account, including processing your registration and KYC documentation.
• Service delivery: To process deposits and withdrawals, settle bets, award bonuses, and provide all other eclbet platform services.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other illegal activities.
• Legal and regulatory compliance: To comply with our obligations under Philippine law, PAGCOR regulations, and anti-money laundering (AML) requirements, including reporting obligations to relevant authorities.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through our 24/7 live chat support team.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance, features, and user experience of the eclbet platform.
• Responsible gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion requests, and identify players who may need responsible gaming support.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

eclbet processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and eclbet — i.e., to provide the gaming services you have registered for.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including KYC, AML, and PAGCOR compliance requirements.
• Legitimate interests: Processing is necessary for eclbet's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For certain processing activities — such as marketing communications and the use of non-essential cookies — we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

eclbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Game providers: Third-party game studios and live casino operators whose games are available on the eclbet platform, to the extent necessary to deliver those games and settle results.
• Identity verification providers: Third-party KYC and AML service providers who assist eclbet in verifying player identities and monitoring transactions for compliance purposes.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies, where disclosure is required by law or court order.
• IT and platform service providers: Cloud hosting, cybersecurity, and analytics providers who process data on eclbet's behalf under strict data processing agreements.

All third parties with whom eclbet shares personal data are required to handle that data in accordance with applicable privacy laws and eclbet's data protection standards. We do not permit third parties to use your data for their own marketing purposes.

6. Data Retention

eclbet retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction, as required by anti-money laundering regulations.
• KYC documentation: Retained for five (5) years after the end of the business relationship, or longer if required by a specific legal obligation or ongoing investigation.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless the communication relates to a dispute or legal matter, in which case it is retained until the matter is fully resolved.
• Technical and usage data: Retained for up to twelve (12) months from collection, after which it is anonymised or deleted.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, eclbet will securely delete or anonymise that data in accordance with our internal data disposal procedures.

7. Cookies and Tracking Technologies

eclbet uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the eclbet website. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the eclbet platform to function. They enable core features such as session management, login authentication, and security checks. These cookies cannot be disabled.
• Functional cookies: These remember your preferences — such as your preferred language, display settings, and recently played games — to provide a more personalised experience.
• Analytics cookies: These help us understand how players use the eclbet platform by collecting aggregated, anonymised data about page visits, session duration, and feature usage. This data is used solely to improve the platform.
• Security cookies: These are used to detect and prevent fraudulent activity, bot access, and other security threats to the eclbet platform and its players.

eclbet does not use advertising or cross-site tracking cookies. We do not share cookie data with advertising networks or use cookies to build profiles of your activity on other websites.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the eclbet platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

8. Your Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by eclbet:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data eclbet holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to data portability: You may request that eclbet provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to lodge a complaint: If you believe eclbet has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our support team via live chat on the eclbet platform. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request to protect the security of your account.

9. Children and Minors

The eclbet platform is strictly intended for persons aged 21 years and above. eclbet does not knowingly collect personal data from individuals under the age of 21. The minimum age for participation in casino-style gambling in the Philippines is 21 years, in accordance with applicable PAGCOR regulations.

If eclbet discovers or has reason to believe that a registered account belongs to a person under 21 years of age, we will immediately suspend the account, freeze any associated funds pending investigation, and delete the personal data of the underage individual to the extent permitted by law.

If you are a parent or guardian and believe that your child has registered an eclbet account or provided personal data to eclbet without your consent, please contact our support team immediately via live chat so that we can take appropriate action.

10. Data Security

eclbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the eclbet platform.
• Encryption at rest for sensitive personal and financial data stored on eclbet servers.
• Multi-factor authentication options for player accounts to prevent unauthorised access.
• Access controls that restrict access to personal data to only those eclbet employees and contractors who need it to perform their job functions.
• Regular security audits and penetration testing to identify and remediate vulnerabilities in the eclbet platform.
• Incident response procedures to detect, contain, and report data breaches in accordance with the notification requirements of the Data Privacy Act.

While eclbet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are also responsible for keeping your eclbet login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

11. Changes to This Privacy Policy

eclbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the eclbet platform after any changes to this Privacy Policy have been posted constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how eclbet protects your personal data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eclbet handles your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the eclbet platform — the fastest way to reach our support team.
• Email: [email protected] — please note this is displayed as plain text for reference only and is not a clickable link.

We aim to respond to all privacy-related enquiries within five (5) business days. For formal data subject access requests or complaints, please allow up to thirty (30) days for a full response.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.